Customer Reviews

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DealerRater May 5, 2021

Excellent service and attention to my needs. Nicholas was very knowledgeable and could answer all of my questions about the vehicle as well as financing options.

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DealerRater May 2, 2021

Enjoyed the service with purchase of the new X4. Brian and his crew worked hard to help me drive off the lot seamless. Great job.

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DealerRater Apr 30, 2021

Very fast the best very professional quality I like evrethink the seller nice guy and manager are good person very good team the best thx

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DealerRater Apr 27, 2021

Everything was great with Juan my salesman and the team at bmw mamaroneck. They made it easy to custom order my new car from start to finish!

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DealerRater Apr 24, 2021

Amazing dealership makes miracles happen! Excellent service and they get you what you want. Amazing to work with! Always willing to help! Definitely highly recommend them!

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DealerRater Apr 2, 2021

Nick - sales guy - knows his cars and really went above and beyond during the entire process of buying my CPO BMW. He was thoughtful and worked to get the right car in the price range that I wanted.

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DealerRater Feb 27, 2021

I found my client advisor to be very polite as well as knowledgeable. He was not pushy and someone I could trust which Has always be very important to me.

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DealerRater Feb 24, 2021

Great customer service by Juan and Richard. Really pay attention to detail and make sure you get want you want. The wait time for custom order were 4 weeks when in other dealers they said it was 6 to 8 weeks.

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DealerRater Feb 21, 2021

Loving my Ford Convertible Mustang. Could not have made it happen without the excellent, professional service from Brian Sung, and his team. Looking forward to summer of 2021 !!!. Vehicle delivered was perfectly detailed, just beautiful. Much thanks, Mary Jo and Greg.

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DealerRater Feb 4, 2021

Excelent service! Nicholas And Aleyda are the best! Love the service!!! Love the environment! Got what I wanted. Happy customer! Me and my husband really enjoyed the whole process

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DealerRater Feb 3, 2021

Excellent buying experience with great support from Luke and staff. The level of product knowledge was outstanding. I will definitely recommend this dealership to family and friends.

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DealerRater Jan 28, 2021

Juan was a pleasure to deal with. Straight shooter and got right down to the best price without the back and forth. Will definitely recommend.

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DealerRater Jan 28, 2021

Amazing service!!!! I love my car. Nic gave me a great deal with impeccable service. I appreciate the attention to detail! Kudos to the entire team.

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DealerRater Dec 23, 2020

Paul was extremely patient and helpful. I never felt under pressure to do a deal. I feel that I got a very good price for my car.

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DealerRater Dec 9, 2020

Small dealership which was nice was not the typical huge BMW dealership you would get lost in and easy to find and speak to employees. Nice selection of vehicles and no hassle. Nicholas my sales advisor was helpful and quick with everything.

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DealerRater Nov 28, 2020

I was really hoping to be done with this dealership, but was contacted by DMV that my plates were never returned. After the sleazy, incompetent salesman, Brian Sung, returned my other vehicle to the Lexus dealership (and someone from BMW Mamaroneck forging my signature at the dealership without my consent. I obtained the form from Lexus where I, or someone I gave permission to, was suppose to sign on returning the vehicle). Brian Sung didn’t return my plates, or notify me to pick them up to return them. DMV gave me a notice they’d suspend my license. When ...

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DealerRater Nov 10, 2020

Juan and Fernando went above and beyond. We are ones who ask many questions and require extra hand-holding. A lot of dealerships don't have the kind of patience that Juan and Fernando had. Always available before, during and after the sale. These are things no one can take for granted. Thank you Juan and Fernando! (Juan or sales guy and Fernando the GM).

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DealerRater Nov 5, 2020

Brian was polite, professional and dedicated to making sure I was happy with my purchase. I look forward to purchasing my next car from Brian in the very near future. BMW of Mamaroneck should do whatever they can to keep Brian on staff. There are many BMW dealers, but there are only a few excellent sales reps. Brian is one of the excellent sales reps.

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DealerRater Oct 28, 2020

Very smooth transaction with a knowledgeable and professional salesman. The dealership was clean with plenty of choices. Very happy with my decision to buy from BMW of Mamaroneck

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DealerRater Oct 8, 2020

Very polite, well organized and customer centric. Nick our sales person was attentive, courteous and helpful. He brought the correct balance of getting me what I needed and closing the deal.

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DealerRater Oct 3, 2020

My buying experience was without hassles. Everything promised was delivered without haggle. I would recommend this dealership to anybody searching for a stress free buying experience.

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DealerRater Oct 1, 2020

Very professional. Mr. Sung helped me picked out an amazing car. Very friendly and takes there time to help work with you to find the right car for you.

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DealerRater Sep 25, 2020

Just leased an X3. My experience with BMW Mamo was excellent. Brian on sales was extremely knowledgeable. Saif from management provided a great price. Thanks

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DealerRater Sep 25, 2020

Honest straightforward dealership. Salesmen was great, told him what was lookin for he put me right into vehicle and worked very hard and honest when pricing it. Did not try to up sell anything and was very courteous throughout the whole purchase and pickup.

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DealerRater Sep 16, 2020

Do NOT purchase from BRIAN SUNG!!!!! I wanted to end my lease with Lexus early and switch to BMW. I worked with Brian, and everything was great. However, to end my lease and utilize my insurance package I paid for to cover excess wear and tear, I had to have a separate company inspect my vehicle prior to returning to the dealership. The company was not inspecting vehicles due to Covid and they informed me they were unsure when they would return to regular service. I informed Brian of this, who graciously arranged for my car to be stored until ...

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DealerRater Sep 2, 2020

The sales agent Brian Sung is nice ,patient and knowledgeable. He explained the new features very detail. His follow up service is very good, he called me the next day after I got my new car.

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DealerRater Sep 2, 2020

My experience was tremendous. Brian Sung, my client advisor, was the epitome of professionalism. The transaction was easy and I am absolutely in love with my new X5. I can’t recommend BMW of Mamaroneck and Brian Sung enough!!!

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DealerRater Aug 26, 2020

The pandemic really threw a wrench into my latest BMW lease transition (M4 - > X5M) when the production plant in SC was forced to shut down, which then created residual issues with my new build that threatened to leave me very unhappy. I was fortunate that Fernando was able to take control of the situation before it got out of hand and assure that BMW would make good on its commitments to me, which it did. The communication and level of service I received from that point on were exceptional. I took receipt of the new car/truck ...

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DealerRater Aug 13, 2020

My sales person was friendly and very attentive to our interests and requests while motivated to help us purchase a car we would be happy with. Overall, we were very happy with car we finally purchased ( our second car with him). A pleasure to do business with Brian!

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DealerRater Aug 12, 2020

Our salesman Lee was good and a gentleman, and the car really sold itself. As for day of delivery, the car was over 2 hours late from our appointment time and we had to clean and wax the car after we got home. They used all spray on or lotion wax. No rubbing out of minor blemishes. We were not really impressed with the detail crew. Our salesman was out of office when we wanted to make the delivery appointment. So we made it with the Sales Manager Michael. it was set for Saturday 8/1/20 9:30 am. When we arrived, the car was ...

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DealerRater Aug 7, 2020

Brian was a great support during the process, he was very friendly and explained all the details regarding the car. He has also went out of his way to make sure we get approved in a speedy manner.

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DealerRater Jul 23, 2020

Went to BMW. in Mamaroneck to buy or lease an X1. Walked in the door the receptionist did not greet us nor did any salesperson. It took at least 25min for someone to acknowledge us. I was so disgusted at that point. There was no one in the the place. Do you think BMW's sell themselves? Well they lost my business. I will not go back there at all. On the window was lease for 449.00 a month. no wiggle room but since we were leasing for the first time the salesman said it would be 454.00 a month. I could ...

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DealerRater Jan 28, 2020

They have the worst service on the face of this earth!!! the Sales representative Lee who sold us our Infiniti is the BIGGEST LIAR AND CROOK AROUND! Car has stalled 6 times on us since we got the car in May 2019! We have called BMW repeatedly to speak to Lee and he guaranteed that dents would be removed,breaks would be replaced, rotators to be replaced, censors, traction control and slip light all would be checked and replaced.. well after driving the car one week GUESS WHAT HAPPENED??? Front inner fender wells were not even bolted in that they were rubbing ...

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DealerRater Jan 24, 2020

Brian was an absolute pleasure to deal with. Very informative and enthusiastic. Great Experience. The finance office was super high tech and efficient. 5 STARS for BMW of Mamaroneck

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DealerRater Dec 29, 2019

Great experience buying my X1 from BMW of Mamaroneck. The staff is very helpful and attentive to what you’re looking for. Kason helped me find the exact car I wanted and Fernando was fantastic in making the entire purchase stress free and actually pleasant. Highly recommend this dealer!

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DealerRater Nov 24, 2019

I purchased a M235 CPO two weeks ago in NY. 1) The brakes and rotors definitely should of been replaced as part of the car being Certified Pre Owned but we're not. General Manager Joe Czarnecki helped rectify the problem after I notified him by giving me some money back so that I can get the brakes and rotors done at my local dealer. Thank you Joe !! 2) Less then 100 miles later I brought my car to my local BMW dealer because there was a noise coming from under the car and the car made a noise when it was put ...

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DealerRater Nov 14, 2019

Compared to other dealers this dealership isn’t as thorough when preparing a used vehicle to become a CPO vehicle. In my opinion they are tarnishing BMW’s stellar reputation.

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DealerRater Nov 13, 2019

Dealership was clean and people were polite. Salesman Nicholas was helpful. I was disappointed in how the CPO car I purchased was prepped for sale. It seems the vehicle wasn’t thoroughly gone through like all the other BMW’s and Audi’s I tested. On the hour and a half ride home to NW CT the front brakes felt worn, uneven and occasionally stuck. The next day in the morning the same thing happened when I put the car in reverse to leave for work. I also question the worthiness of the extended service warranty I purchased for $1900 since ...

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DealerRater Mar 4, 2019

I’ve never been to a BMW dealership (this is my 4th BMW) where all pricing has to go through the sales manager – so expect a lot of waiting around. I came in with a pretty competitive quote from another dealer but came here (30 miles away from my home) because they had more color combos in stock. They quoted me $95 more a month for a car with an MSRP that was about $2k lower!? Meanwhile, I asked to see the car in person which was located at another dealership in Greenwich – it took about 3.5 hours to get the car which ...

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DealerRater Dec 19, 2018

Went in to buy a used M4 that was supposed to go through the CPO process. After shaking on the price, was told the next day it wouldn’t be CPO’ed anymore because of the cost onto the dealership. They assure me it was as good as CPO, but should have walked right there. Car was still under warranty, so didn’t care too much. Car ended up having a boost leak found by my local dealer about 2 days after purchase (fixed under warranty). Don’t believe their multi point inspection as it was definitely not done properly, even ...

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DealerRater Aug 10, 2018

Just picked up my 2019 X4 yesterday! Amazing vehicle and amazing sales staff! Luca, my client advisor was so accommodating and made this happen for me! Mikey, the Genius went over all the tech issues, including activating Apple Car Play! Kristin, the sales manager remembered me from a purchase several years back! If you are interested in a BMW and a great price, only dealership to go to!

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DealerRater Apr 4, 2018

I brought the car for maintenance today. On the plus side, appointments are always available and the staff is friendly and courteous. As it turns out today it needed a new tire as well. I told them i would wait for it. I was told about 2-3 hours. 2 hours into the wait around 1030 I was told it would take 2-3 hours more and was offered to be driven home and picked up. I got a call about 1230 that the car is getting done but I will get picked up around 2.30-3 pm. $700 plus, 7 hours and wasted my whole day. 3.30pm ...

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DealerRater Mar 26, 2018

Luis is fantastic, as is the whole team at BMW of Mamaroneck. I came on a weekday afternoon from another dealership. He was able to quickly found the vehicle I needed and worked to get me the best deal possible. There is a lot of competition in the NYC metro area, and Luis is one of the best. I cannot recommend him highly enough. Kristen Zallo the sales manager was also very patient in helping me get pricing on multiple cars. Most managers don't want to do that, but she did. It is greatly appreciated.

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DealerRater Dec 21, 2017

BMW of Mamaroneck is one of the best car dealerships in the area. The customer service is excellent and the staff is very professional and respectful. The dealership consistently goes above and beyond and I can't wait to lease my next BMW from them. Although I did not purchase either of the BMW's I currently have from this dealership, I will definitely be giving them my business when our lease term is up. The service department in Port Chester is fantastic and always ensures my expectations are met. They always have appointments available in a timely manner and ...

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DealerRater Nov 30, 2017

I leased my 2015 BMW from the dealership. Rani was the salesperson and Kristen was the Sales manager. Kristen lied to me that someone from BMW will call be a month or 2 before my lease ends and sell miles to me at $0.08 so I don't have to pay $0.25 overage when I return my car. She said then that she had helped a customer with buying additional miles just a day before. Lies. No one called me so I called BMW. What Kristen told me was complete BS. BMW does not sell miles at $0.08 or anything close to that. A few ...

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DealerRater May 11, 2017

Very friendly and responsive dealership. Lee was a pleasure to work with; very patient; I highly recommend. Pre-owned inventory and customer service is better here than Manhattan. Although I found the particular pre-owned car I was looking for elsewhere, I definitely plan to return to this dealership for servicing.

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DealerRater Nov 11, 2015

It has been about a week since we picked up our new (and first ever) BMW from Mamaroneck BMW. We worked with the salesperson, Rani to find the right car for our family's needs. We love Rani and the staff at the dealership. .No kidding the experience from the front of the house to the back was outstanding. In particular our experience from the first interaction with Rani was professional, and he was attentive during the entire process. Note, we can tell from experience, how outstanding Rani and the entire team at Mamaroneck was as we dealt with four ...

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DealerRater Jun 16, 2015

In summary, I could not be happier with my experience at BMW of Mamaroneck and my new car. From the minute I walked in I was greeted and treated as a valued customer. Rani Holmes was my client advisor and a real pleasure to work with. After our test drive we looked into a couple of possibilities and found the best option available. I didn’t want to wait for a custom built convertible since Summer has already begun. Rani and I communicated via email and over the phone and he was always courteous, attentive and responsive. Once my first ...

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DealerRater May 3, 2015

This dealership is amazing! I have bought many cars and I have never had the pleasure of dealing with such a great dealership. Every single person I encountered was professional, courteous, knowledgable and respectful. It was an amazing car buying experience. Reiko Kondo is an amazing salesperson. She was patient and gave me an amazing deal on a perfect new BMW 5 series. I was trying to trade out of an Audi back into a BMW and every other dealership I went to told me they couldn't match the deal I was getting at BMW of Mamaroneck. The amazing experience ...

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DealerRater Apr 5, 2015

My family and I was so excited going into the dealership to buy a new BMW X5 for my wife. We were greeted by a receptionist at the front desk, she asked us if it was our first time at the dealership, as we were looking at the new cars, we replied "yes," as I continued to browse, she basically insulted my wife by telling her that the used cars are at a different location, my wife replied "I didn't ask you where the used cars are, I came to buy a new car!" After ...

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DealerRater Mar 21, 2015

Every aspect of my experience with BMW of Mamaroneck was 5 Star. Every person I encountered was a top professional, they couldn't have been more courteous and helpful. My salesperson, Reiko Kondo, knows her product inside-out. She's an enthusiastic advocate of the brand, which makes her much more than a salesperson. Quality product and service is why I shopped BMW, their clear desire to earn my business is what drove my purchase.

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DealerRater Jul 3, 2014

HORRIBLE place to buy a car. I will NEVER even to my worst Enimie recommend this place to anyone. Customer service sucked. First I would call this place constantly and only get voice mail I would never get calls back. They Sold me the car and I didn't receive my plate for at least 2 months. They let me drive my car with expired registration and expired plates, They Messed up my paperwork, Then I told them my car jumps in the air and they told me they would fix it no problem on them they made me make an ...

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DealerRater Jun 16, 2014

I just purchased a used Range Rover from Mamaroneck BMW about 2 weeks ago and could not be happier. I have a lot of experience with dealers (ok but mostly bad) and I must say Mamaroneck BMW was awesome. As soon as you pick up the phone and call you are greeted by Maria who is very friendly and such a nice person. I had the opportunity to work with Craig Robertson who is very genuine and a stand up guy. Craig answered all my questions and assured me that the car I was buying was in great condition and will ...

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DealerRater Mar 3, 2014

The worst dealer (customer service) you will ever receive. Sales will act as if they are the best in the world till you pay the token amount. I have ended up buying a pre-owned this time. The moment you pay the token amount they will back out for all the promises they paid. They charge for documentation and never care for the registration till the temporary license expires. No one will answer or return your call ones you purchase. There are better dealers around for good ( I bet there will not be any worst than this). It is more than ...

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DealerRater Jan 1, 2014

My wife and I started looking for a BMW X1 about 3 weeks when one of my coworkers got one. She would not stop raving about this guy from Pace BMW named Craig Robertson. I went to a local dealership in NJ and the deals were full of compromises in the vehicle and they had a pathetic bid for my trade in. So i finally gave in and emailed Craig on Christmas Eve. Craig responded to me stating he was out of the office, but first thing Thursday morning he would be on the case. I gave him my "wants/...

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DealerRater Dec 1, 2013

Pace BMW provides the ultimate sales, service and customer care experience for "the ultimate driving machine." The team at Pace has created a very professional, yet fun, environment. Yesterday, while taking delivery of my new 650i X-drive, I joked that I wouldn't mind working there! I have known sales manager, Kris Zallo for eight or nine years, and three BMW purchases. My brothers are also happy to be a part of the Pace family" having purchased numerous BMWs over more than 15 years. The staff at Pace is courteous, attentive, efficient and ethical, I am a loyal ...

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DealerRater Nov 2, 2013

Marc was very professional and courteous and he made my buying experience enjoyable. I am a physician with a pretty inflexible schedule but Marc was nothing but accommodating.

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DealerRater Sep 22, 2013

The Pace team, especially Lee, went above and beyond to provide the car that met my needs and help me achieve my CPO-buying goals. They have won my repeat business, and it will be the first place I go for any future purchases. You will be satisfied!

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DealerRater Jun 8, 2013

Never have I ever had a more welcoming, professional, friendly and personal experience than with Jared Rubel and Lauren Waldrop. Having purchased a BMW back in 2011 from Lauren, I was on a quest to do business with her again. Finding her at Pace and then being introduced to Jared Rubel was a great experience and pleasure. From start to finish, this experience was nothing less than perfect. Any questions or concerns I had were answered in a manner that put me at ease and reassured my confidence in BMW and it's employees. As if I wasn't already satisfied, ...

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DealerRater May 31, 2013

I purchased 2014 X1 at PACE BMW and I must say they are absolutely great! My Client Advisor, Jared Rubel and Lauren Waldrop, Manager, were wonderful people to work with. I felt compelled to write this review because they were outstanding and the entire experience at PACE BMW was exceptional. During my car shopping process, Jared and Lauren were there to help me every step of the way to maximize the greatest outcome. Not only was Jared extremely knowledgeable and detail oriented, he got us the best price as well. I would buy another vehicle from PACE in a heartbeat and ...

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DealerRater May 28, 2013

My sales agent Lee was wonderful... My experience was great and I'm happy I chose Pace BMW. Thank you for making the transaction smoother.

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DealerRater Apr 25, 2013

Dennis Liu is a STAND UP GUY! Honest from the beginning and gave me the best price in town! Always returned my emails/phone calls ASAP. Service was top notch. There was a mix up in my order but it was corrected and handled with care and I got the car I wanted. I wish all sales people were like him!

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DealerRater Apr 23, 2013

I bought one of the first 2014 BMW X3's from Pace BMW. Anthony was very straight forward and friendly, no nonsense guy, we were able to close the deal very quickly for an attractive price. I had a great experience with Anthony and his team. I highly recommend Pace BMW and Anthony. The finace manager Lander's put together the loan with an attractive interest rate with in an hour. This was my best dealership expereince by far.

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DealerRater Apr 22, 2013

This (2013 BMW 328) is our third BMW from Pace of Mamaroneck and indicates our satisfaction with the dealer and service we have been getting. The atomosphere is low pressure and friendly but very attentive. The service center is convenient and responsive. Overall, they continue to make our car buying experience easy.

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DealerRater Apr 20, 2013

Very friendly environment. The team here is alot better then other dealerships. They are willing to work with you to get a deal done. I purchased two cars from here in the last five years. Go to PACE!!!

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DealerRater Apr 19, 2013

Dennis was very helpful and sincere with all my needs. He was friendly and nice. After I got my car, I still text him and call him for advice and about the new ganet on my new car.

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DealerRater Apr 3, 2013

To date, my experience in working with Lauren and Craig has been wonderful. I had considered other dealerships closer to where I live, but Pace BMW does live up to the high ratings from previous customers. I would recommend this dealership to perspective buyers, friends and colleagues without reservation. Daryl M.

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DealerRater Mar 8, 2013

Anthony and Landers took care of me from the moment I walked into the dealership until the moment I drove off from the parking lot. They provided great hospitality and made me feel very comfortable. Anthony went above and beyond to have the M3 I purchased transported from the Connecticut lot to the one in Mamaroneck. In addition, they were experts and answered all my questions thoroughly. Both Anthony and Landers needs to be recognized for the job that they do every day. I live on Long Island and traveled all the way to this dealership (passing others closer to ...

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DealerRater Feb 27, 2013

From the presentation of the dealership to everyone I worked with everything was great. I received a very fair price for the car I bought.

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DealerRater Jan 21, 2013

Kris is phenomenal and places her customers as top priority. She makes Pace BMW worth being recommended. As long as Kris is your sales person you can be rest assured that you are receiving the greatest service there is.

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DealerRater Jan 2, 2013

Ron was a pleasure to work with - very courteous and professional. He made the process of leasing a new X3 extremely simple. I would highly recommend him to anyone who is interested in leasing or purchasing a new BMW.

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DealerRater Dec 29, 2012

We have leased 4 cars from your dealership with Kristen as our dealer. She is amazing and will help you way beyond the lease.........We lease with confidence with her..... Thank you Kristen....

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DealerRater Dec 2, 2012

It is an absolute pleasure "doing business" with Kris. She is friendly, knowledgeable, and eager to assist in every respect. I bought my first BMW from her and had no hesitation in returning to Pace BMW because of my previous experience with her. I would recommend her to any prospective buyer without any reservation.

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DealerRater Nov 26, 2012

Our experience at Pace BMW was a positive one. Lee Porrazzo worked with us and made the whole process painless and enjoyable. He listened and understood our needs. Everyone at Pace was pleasant, efficient and professional. We would highly recommend Pace BMW.

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DealerRater Oct 28, 2012

Gunn Park is a great sales person who was extremely helpful with our first BMW purchase. We were impressed with his knowledge and service focused attention. A pleasure to deal with and would highly recommend.

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DealerRater Aug 30, 2012

Landers extended exceptional customer service and even helped with the return of a lease that was not a BMW. He was a pleasure to work with.

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DealerRater Aug 21, 2012

Truly exceptional customer service!!!! What an outstanding experience and all thanks to BERNIE FEE and GLEN HEINRICH. They want above and beyond to make sure that we were 100% satisfied with our BMW experience. I have dealt with numerous dealer in the past and I can honestly say that these guys are the real deal. They really went to bat for us and did everything to ensure that we were happy. Bernie Fee was absolutely fantastic! A true asset to Pace BMW and to the BMW family. I highly recommend Pace BMW, Bernie Fee and Glen Heinrich. We are absolutely ecstatic ...

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DealerRater Jul 27, 2012

I had a very good experience when I bought my last BMW, but my experience today was exceptional. The dealership was very busy as there was a promotion underway. The courtesy and professionalism I experienced was second to none. None of the staff at the dealership ever appeared frustrated or aggravated. There was no high pressure sales behavior from anyone. Landers Hall, my sales rep, was informative and very knowledgeable. He was patient and worked very hard to make my purchase financially satisfying and worked things out so that I got exactly the car and options I wanted in a ...

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DealerRater Jul 17, 2012

Anthony was very professional in his dealings with us. He was very patient and helpful. My daughter liked the way he dealt with her and commented on it.

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DealerRater Jul 15, 2012

I visited a couple of BMW dealers - and while all of the sales people were okay, Kristen is in a league of her own and is a star. Kris picked me up at the Mamaroneck Train station in the car that was to be mine - we test drove it according to my schedule and route - she explained the car and its functions as we went along. Back at the showroom, no hard sell - just got me a great price and then a great lease deal. Within 90 minutes of meeting Kris for the first time, I committed ...

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DealerRater Jul 13, 2012

In May when my lease was about to be up on my Q7 I was undecided as to whether I wanted to stay in an Audi? So I started my internet search looking for a good deal for "THE CAR". I was looking to move into a Mercedes or BMW? Well after a week or so of surfing and calling different dealers I was still undecided UNTIL.... I looked on the PACE website and found a few Speacials. I immediately called PACE and was transferred to Landers Hall. We "CLICKED" instantly, we ...

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DealerRater Jun 20, 2012

From the first moment I spoke with Landers, I was convinced that I was dealing with a true professional who was service oriented, honest, and responsive to my needs and requirements as a client. Landers took the time to listen to me as I described to him what I was looking for and the kind of assistance I would need in getting the car of my dreams. Landers was able to not only find a vehicle that fit my specifications and budget perfectly, he worked tirelessly to inure that everything that I needed (from financing to car prep) wads one ...

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DealerRater Jun 17, 2012

Dear Pace BMW, I want to express my sincere appreciation for the immaculate service, professionalism, and accommodation I received from the moment I drove into the dealership to closing the deal. From the valet service, the impressive facility, to the final negotiations, everything felt first class. The staff was knowledgeable, treated us with the utmost respect, and made the buying process seamless. Pace BMW exceeded my expectations and I highly recommend this dealership to anyone who wishes to save time and money. Special thanks to Jared Rubel and Joe Zappulla, see you guys again on the 26th! Gratefully yours, Mike ...

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DealerRater May 3, 2012

Leasing a new car can be an extremely stressful process and leasing my first luxury brand car was intimidating; however Client Advisor Lionell Williams made the experience worry free. From the moment I arrived at Pace BMW, I never felt pressured to immediately make a purchase or felt that when I inquired about a product or feature that the answer was rushed. Lionell went above and beyond with explaining to me in detail the overall performance of the 5 Series to ensure that it suited my personal needs. He explained to me in depth the model, features, interior color scheme, exterior ...

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DealerRater Mar 26, 2012

I own a 2011 BMW 550 xi and I can say with out question i will never own a BMW again. Now this is not due to my car but totally due to the horrible service provided to me by PACE BMW and Greenwich BMW where I purchased the car. The car is notorious for getting side wall bubbles and I have been in at least seven times this year to replace the tire. Not once had the dealership or the service department has come up with a loner which equates to an incredible loss of my time. This a 75,000 dollar I ...

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DealerRater Mar 13, 2012

Very good experience overall, we went in just to look and ended up walking out with a car that day. Great service and employees were honest and helpful.

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DealerRater Mar 9, 2012

I was given a monthly payment on my new car which I accepted. Upon signing the purchase order, I left the dealership to get some lunch when the manager who was helping the sales person called me to tell me that he made a mistake and the car was going to now cost me over $100 a month more. Classic bait and switch. Unfortunately, I had to accept the deal because it took so long to get the deal worked out that I had no time to go elsewhere and was leaving on business the next day. Upon receiving the car ...

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DealerRater Mar 1, 2012

I have been a customer of Pace for over 18 yrs and Kris Zallo continues to make my purchasing experience AMAZING! She goes beyond what is expected of a sales consultant.

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DealerRater Feb 29, 2012

I'm on my 3rd car from PACE (leasing) and each time it gets simpler and more convenient, which is a big reason I stay in the brand. Each time I have worked with Kris Zallo and she is another big reason I stay in the brand. Kris is everything you need and want when you are dealing with the decisions involved with changing cars. She is direct, smart, well informed, fair, accurate, very very very high service and a pleasure to work with... The dealership has worked out most of the issues from the transition of service to Port ...

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DealerRater Feb 27, 2012

My experience at Pace BMW has consistently been excellent. I have dealt with Kris Zallo for my last three vehicles. She is hard working, helpful, friendly and most importantly always up front and direct. She has never made promises she could not keep . Highly recommended.

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DealerRater Feb 27, 2012

I have worked with many dealers when buying a new vehicle. I was very impressed with Kris Zallo. She took me through the whole process, from turning in my car, to the ins and outs of my new X3.My husband was also very pleased with the professional attention to detail at every step. I would certainly deal with Kris in the future.

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DealerRater Feb 26, 2012

We have leased many cars from Kris Zallo. She is friendly, fair, efficient, and a pleasure to work with. My wife and I appreciate her "can do" attitude and overall dependability. What more would you want when looking for a car?

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DealerRater Feb 26, 2012

My brothers and I have purchased numerous BMWs over the last 10 years. Kris Zallo at Pace is not only courteous and efficient, she has made our buying experiences a pleasure with her detail oriented, kind and attentive nature. Whenever I have an appointment at Pace I can always count on Kris to have my favorite dark chocolates at her desk, now that's great service!

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DealerRater Feb 25, 2012

My wife and I have acquired four BMW's from Kristen Zallo at Pace over the last ten years. We trust Kristen to give us the straight skinny about cars in general--and BMW's specifically--and her best price, without the usual car dealer two-step that can make the experience so unpleasant. The relationship does not end when she hands us the keys either: she always checks in a few weeks to make sure that we are happy, and makes herself available to answer questions at any time. We would not get a BMW from anyone else.

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DealerRater Feb 25, 2012

Kris is extremely knowledgable, honest, and very accessible. She spends as much time as you need. She has been extremely helpful to us even after the sale was made.

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DealerRater Feb 25, 2012

My husband and I have owned probably 20 BMWs between the two of us over the years and purchased our cars from many dealers. Kris at Pace is the most outstanding by far, and we have sent 2 clients to her already and will continue to recommend her and purchase our future BMWs from her. Great work!

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DealerRater Feb 25, 2012

I was very impressed wih my overall "buying" experience at Pace BMW. It was not a typical car purchasing experience where you feel pressured or being taken advantage of. Anthony, the Salesperson was very professional and made the whole process easy and "hassle free". All the other personnel from the Finance and Sales Manager to the person acclimating me to my new car were a pleasure to deal with. If you are looking for a BMW, I would highly recommend this dealership. They will put other dealerships to shame!

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DealerRater Feb 25, 2012

Kristen Zallo just happily sold me my third BMW X5. She has proven to be the nicest and most knowledgable car salesperson I have ever felt with. She is honest, energetic, and willing to go to the extra mile for any customer. I gave Kristen Zallo this review because she rightfully deserves it. She is the best salesperson I have worked with when it comes to car shopping. There is no doubt in my mind I will be back to buy a 4th X5 from Kris, very soon.

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DealerRater Feb 25, 2012

Kristen Zallo is the best salesperson that I have ever dealt with. she is most kind, friendly, knowledgeable,honest and seems to love what she does. I have purchased a 2009 335 convertible and 2012 X5 35i with her and I am waitng for the next updated model 3 series convertible which I hope to buy with her help. She makes the process the easiest that it could be, I have purchased many cars in the last ten years and that was my best experience of all.

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DealerRater Feb 24, 2012

This is the second vehicle I purchased at this dealer with both involving Kris. As it relates to my experience, she has been friendly, direct, helpful, and straightforward. I got exactly what I expected without any problems. Appreciated her low key approach. And especially appreciated her accessibilty afterwards. There were questions that came up afterwards and she was easily reached and helpful.

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